The player from Germany państwa accused of breaching nadprogram terms by placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed jest to reply. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification.
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The player from Germany had a bonus at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged nadprogram term violation. We were unable to investigate further and had owo reject the complaint due jest to the player’s lack of response jest to our inquiries.
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The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint państwa closed as resolved. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused jest to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided owo wager his winnings and requested to close the complaint.
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- The complaint państwa rejected because the player didn’t respond owo our messages and questions.
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At HellSpin Casino, we strive jest to process verification documents as quickly as possible, typically within 24 hours of submission. During peak periods or if additional verification is required, this process might take up owo czterdziestu osiem hours. You can check the stan of your verification aby visiting the “Verification” section in your account dashboard.
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The player from Germany has requested a withdrawal five days prior to submitting this complaint. We rejected the complaint because the player didn’t respond owo our messages and questions. The player from Ecuador had reported that his online casino account had been blocked without explanation after he had attempted jest to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions. Despite our efforts owo mediate, the casino had not initially responded jest to the complaint.
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